core engagement
CX Audit & Roadmap
$6,500 fixed$40,000 typical firm fee
What's included
- ✓ Journey mapping
- ✓ VoC & CSAT/NPS review
- ✓ Service gap analysis
- ✓ Prioritized CX roadmap
Not included
- ✕ Platform implementation
- ✕ Ongoing program management
Deliverables
- 📄 CX Audit report (DOCX/PDF)
- 📄 CX roadmap
- 📄 Quick-wins list
Watermarked sample deliverable
See exactly what a CX Audit & Roadmap deliverable looks like before you buy — including a real, working worksheet with live formulas.
Milestones
- Intake
- Analysis
- Draft
- Expert review
- Signed delivery
Typical duration: 15 days
Our guarantee
One full rework cycle within 14 days of delivery if the engagement misses the agreed scope — and a named senior consultant accountable for every deliverable.
Payment methods
We accept cryptocurrency and wire transfer only. Contact us by email before making a payment. We will reply with the latest cryptocurrency receiving address or wire transfer details.
Our only contact: marissa@advistrio.com